MEGAVISION Reputation Management – Manage and Send Review Requests With Ease
Your credibility as a radio station and/or marketing agency or business owner rests on what clients say about you.
About 95% of customers consult reviews before making a purchase. Almost half of consumers also consider reviews as critical as personal recommendations from friends or family.
These stats show how online reviews can affect the future success of your new services, so you have to manage them actively.
The MEGAVISION Reputation Management feature helps you collect and store testimonials from your clients and put them where potential customers can see them. In this article, we’ll discuss this tool in detail, its benefits, and how you can get started.
Asking for reviews and testimonials typically involves a manual process. You might set up Google Forms or similar tools to get and store these responses.
Google also provides a direct link in your Google Business Profile (aka. Google My Business) that you can share with customers to gather reviews quickly.
Because of these great methods, managing reviews feels like a light task. However, the effort required to send individual requests, follow up with non-responders, and manage the collected data quickly adds up.
MEGAVISION Reputation Management removes all these complexities. It can automate your entire process – from sending review requests to tracking responses and following up with clients.
It’s also not limited to Google Business Profile (aka. Google My Business). The platform integrates with Facebook and connects with Yext to gather reviews from various listings.
So whether you’re busy running your marketing agency or dealing with day-to-day business challenges, you can keep on top of securing positive reviews with MEGAVISION Reputation Management.
Here are some reasons why this feature is an excellent choice for marketing agencies and business owners like you.
The Reputation Overview provides a central dashboard to monitor and analyze your review management activities.
You can understand how many new reviews you’re generating at a glance, which can inform your broader reputation management strategy.
The ability to see both the ‘Invite Trends’ and ‘Review Trends’ side by side also allows you to quickly identify discrepancies between the number of requests sent and the number of reviews received, which could lead to actionable insights for improving your approach.
The Requests tab lets you see all the review requests you’ve sent out and other important information, such as who sent the request, when it was sent, and its current status.
It gives you a complete, at-a-glance understanding of your outreach activities. So you can easily track which requests have been successful and which might need a follow-up.
The Reviews section is quite similar to the Requests tab. But instead of focusing on outreach, it displays the feedback you’ve received.
Here, you can sort your reviews by rating, source, date, and more. This tab is essential because it shows the reviews in one place and lets you quickly respond to them. Promptly replying to reviews can show customers you value their feedback, enhancing your credibility and customer satisfaction.
Lastly, the Widget tab lets you choose how your testimonials will look on your web pages.
Customizing your review widgets helps ensure they fit seamlessly within your site’s design and effectively showcase positive customer experiences. This, in turn, can help increase trust and credibility among your site visitors.
First, choose one of your sub-accounts and click “Settings.”
Connect your Google and Facebook accounts to the “Integrations” tab. It’ll be easier if you’re already signed in to the respective platforms, so you only have to choose from the available accounts.
Once successful, your integration dashboard will look like this.
Once successful, your integration dashboard will look like this.
Click the “Select a GBP page” and choose the right business page. Do the same with your Facebook page.
Click “Reputation Management” under the “Settings” tab.
Select whether you want feedback from your GMB, Facebook page, or a custom link you created. The third option is great if you have a specific page where you want to collect testimonials. But let’s choose GMB for this example. Click “Save.”
Next, decide on the method you’d like to use. Do you prefer to send the request via email or SMS? Once you activate an option, the grayed-out section (indicating it is not accessible) will change to its normal color (indicating it is accessible).
Once satisfied with the adjustments, click “Save” for each section where you made changes.
Go to the “Reputation” tab and hit “Send Review Request.”
Inside the pop-up form, choose one of your contacts from the drop-down, add their email or phone number, and then choose whether to send the request via SMS or email. You can only choose one.
Click “Send.” Your client will receive the message you set inside the “Settings” tab.
To check whether you successfully sent the request, click the “Reviews” tab under “Reputation.”
The MEGAVISION mobile app is incredibly useful for managing your customer relationships while on the go.
You can access your reputation metrics and easily send review invitations through email or SMS.
When new reviews are received, you have the option to quickly respond directly from the app.
While it’s great to be able to manually send your reviews, having the option to do it automatically can provide you with even more efficiency and consistency in your review management process.
Fortunately, MEGAVISION provides a template you can use for this automation for your Google Business Profile, courses, or other platforms where customers/clients can leave reviews.
Click “+New Workflow” inside the “Automation tab.
Scroll down and choose “Recipe – Send Request Review.”
Modify and customize your Workflow triggers and actions. You can add, edit, or replace the triggers in this template.
For instance, if you want to send the review only when you receive your client’s payment, you can choose “Payment Received” as a trigger.
For instance, if you want to send the review only when you receive your client’s payment, you can choose “Payment Received” as a trigger.
If you want to add more actions, such as a follow-up email or SMS, click the “+” icon and select the action you want.
Lastly, you can also lengthen or shorten the delay if you want. For instance, if you think one hour is too short to follow up or send the review request, you can edit the number of hours or days.
Click “Save action” for each change or additional action you make. Then, click “Save” and “Publish” to activate the workflow.
What if you want to add the reviews you gathered on your website? You can do that with MEGAVISION without manually copying, pasting, and updating your testimonial sections.
Moreover, you can edit its design and layout slightly to match your web pages’ look and feel.
Here’s what you can do. Select “Widgets” inside the “Reputation” tab and select the “Create New” box.
These four tabs will appear.
Apply all the changes you wish to make inside each section. Then, click “Save.”
Editor’s Note—You don’t have to use the code to add the review widget to your MEGAVISION website. You can add it as an element using the page builder.
Now that you know how MEGAVISION’s Reputation feature works (only one of MEGAVISION’s many features), you can use it to enhance your marketing efforts, showcase your business’s abilities, and sell your services more effectively.
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