MEGAVISION SMS and Texting – A Comprehensive Guide
SMS marketing has become one of the most direct ways to contact prospects and customers. It’s known for its convenience, low competition, and cost-effectiveness.
While various tools are available for this purpose, MEGAVISION offers one of the best deals and features in the market.
But how exactly does this feature work? Let’s explore its capabilities together.
MEGAVISION enables you to effortlessly send, receive, and reply to an SMS message and automate your SMS campaigns.
The platform has a built-in app called Lead Connector (LC).
Previously, MEGAVISION primarily integrated with a third-party phone provider named Twilio. However, they introduced LC (LeadConnector) to give a smoother and more profitable experience.
Here’s what you’ll like about Lead Connector:
If you still prefer to use Twilio or have an existing account with them, MEGAVISION continues to offer support. So, you can choose based on your preferences or needs.
When you’re on MEGAVISION, connecting with their CRM feature is effortless.
It means every message and interaction you have is stored and organized in one place. This centralized system simplifies your workflow, making tracking conversations and meeting customer needs easy.
In addition, MEGAVISION also lets you include a link to your calendar booking in your SMS messages. With just a click, your prospects can set appointments, and this reduces the friction often associated with scheduling.
MEGAVISION also steps in to boost your SMS marketing strategy. It lets you create outgoing SMS messages but still includes some personalization through custom fields.
You can create workflows allowing you to deliver messages on occasions when you’re away for a conference, during holiday hours, or even during after-office times.
This proactive approach ensures communication lines remain open, even when you’re temporarily unavailable.
But that’s not all. You can easily set up specific triggers that a keyword will activate. Depending on the client’s reply, they could get tailored follow-up messages. This feature lets you optimize the customer journey and maximize engagement.
Besides sending automated messages, MEGAVISION lets you engage in two-way SMS conversations. This feature boosts real-time engagement, allowing you to address client queries swiftly.
By keeping all exchanges organized within the platform, you maintain clarity and consistency.
MEGAVISION also lets you create templates and customize them for your SMS campaigns. It means you don’t have to type out the same message over and over again.
Instead, you can draft a message once, save it as a template, and use it whenever you need.
Instead, you can draft a message once, save it as a template, and use it whenever you need. This is especially helpful when you send standard responses or notifications to multiple clients.
To kick things off, the agency owner has to activate the SMS feature.
If this step is missed, sub-accounts won’t be able to send text messages. The agency owner can be you or one from your team who has access to the Agency dashboard.
Here’s how you can get things rolling. Head to “Settings” on the Agency dashboard and then “Phone Integration.”
Now, you have a choice. You can pick Lead Connector or Twilio. We’ll use LC for our walk-through. So, select “Use LC Phone System.” MEGAVISION will ask you to verify your credit card details through a one-time PIN.
After that, you can click the “Sub Account Settings.” You can connect a specific sub-account or switch everything over by choosing “Switch all sub-accounts to LC Phone.”
You can now go to a specific sub-account and select “Phone Numbers” inside the “Settings” tab.
Within the “+ Add Number” dropdown, click “Add Phone Number.”
You also have two other options:
Pick a country and a number. You’ll see whether it’s local, mobile, or toll-free under the “Type” column and their prices.
Local numbers are specific to certain regions. They’re great if you want to present a localized presence to your audience.
Meanwhile, toll-free numbers are more expensive than local ones. Still, they provide a faster message delivery rate and allow you to initiate SMS conversations in the US and Canada, even if you’re still waiting for the A2P registration. I’ll discuss this one later.
Happy with your choice? Click “Proceed to Buy,” and you’re all set!
Editor’s Note – If you’re using the LC phone system in your sub-account, you can register for a toll-free number specifically for LC – Phone. But remember, this is only for the USA and Canada. On the other hand, if the sub-account operates with a personal or shared Twilio account, reaching out to Twilio’s customer service is the way to go.
Once set, refining your phone details is simple. Just select the vertical ellipsis followed by “Edit Configuration.”
Here’s a rundown of some tweaks you can make:
Editor’s Note – If you activate call recording, compliance is essential. A pre-call message such as “this call will be recorded for quality purposes” is mandated in many states. This keeps everyone on the call informed and in the loop.
Here’s an important added step you shouldn’t miss, mainly if you’re catering to the US. A2P 10DLC stands for “Application to Person using a 10 Digit Long Code.” Simply put, it’s a way of sending SMS messages through software via a local phone number.
From January 26, 2023, all A2P campaigns must go through a manual check. This is to make sure they follow specific standards and avoid spamming.
If you want to know more about A2P verification, check out this link.
MEGAVISION simplifies the verification process for your phone number, keeping it straightforward and fuss-free.
Click the “Start Now” from the warning message or select the “Trust Center” tab.
Select “Start Registering Now.”
Fill out all the important information under the Business, Brand, and Campaign sections. Click “Continue.”
Once you’re done with everything, wait for a few days. It may take 8-10 days for your status to change to verified and approved. You can view this inside the “Trust Center” tab.
While automated SMS campaigns are an undeniable powerhouse for businesses, there’s something special about adding a personal touch.
Automated messages can sometimes miss out on that warmth and relatability. Sending manual SMS messages bridges this gap, ensuring customers always feel the genuine intent and personal attention behind each text. It’s a unique blend of tech efficiency with human connection.
Here’s how you can create a workflow to make room for manual SMS messages:
To review and check the SMS conversation, go to the “Manual Actions” inside the “Conversation” tab.
With MEGAVISION, sending an SMS message directly to your prospects or clients is a breeze. You can select your desired recipients from your dashboard’s “Contacts” tab.
One nifty feature that sets MEGAVISION apart is its flexible scheduling options. You can send messages immediately or put them for a later date, but there’s also a “drip mode.” Drip mode is all about pacing your SMS traffic.
Messages are released at intervals instead of flooding recipients with a wave of texts at once. It’s a smoother way to communicate, particularly when you have multiple messages to deliver.
MEGAVISION
SMS capabilities seamlessly intertwine with its workflows, granting you the power to automate replies for specific campaigns.
You can set up a campaign where a client texts you after business hours. With an automated SMS after-hours service, you can ensure they receive an immediate response. You can craft this inside the “Workflows” tab by selecting the action “Send SMS.”
To sprinkle a touch of personalization, MEGAVISION offers custom values like liquid fields. This means each message can greet the recipient by their name.
You’re running a special event, and your team is unavailable. Automated replies can inform clients about the event details or even offer them an exclusive sneak peek.
Multi-channel SMS campaigns involve reaching out to prospects using various communication platforms.
With MEGAVISION SMS Workflow, you can smoothly incorporate SMS into your strategy, adding elements like delays and wait times for paced communication.
For instance, start with an engaging email, then follow up with an SMS reminder after a day’s delay.
Couple this with a wait time for their reply, and if there’s no response, trigger another nudge. Here’s an example of a multichannel campaign.
This combined approach ensures a consistent and effective touchpoint with your audience.
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MEGAVISION’s chatbot feature is a neat tool allowing website visitors to drop queries on your chat widget. But instead of a regular chat response, you can text them directly.
It’s a refreshing way to engage and ensure you’re addressing their questions quickly.
To activate this feature, head to the “Sites” tab and select “Chat Widget.”
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Here, you have the flexibility to tailor the chatbot appearance and enable it. This means your prospects have yet another convenient channel to contact you.
First, you’ll need a $1 phone number for each MEGAVISION account. After that, the cost for each SMS depends on what the carrier charges.
There are many possible reasons why this is happening. MEGAVISION has a troubleshooting guide for common SMS errors. You can check it here.
MEGAVISION monitors error rates and how many people opt out of messages to avoid spam and keep everything on track. They’ll pause your ability to send SMS if things look off. Plus, they stay in the loop with new rules.
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